Effective date: 8 October 2026
This Refund Policy applies to paid practice listings purchased on EmergencyDentistNearMe.com (“the Site”), currently the Standard Listing and Pro Listing subscription plans. It should be read alongside our Terms & Conditions.
1. 14-day money-back guarantee
If you’re not satisfied with your Standard or Pro Listing, you can request a full refund within 14 days of your first payment — no questions asked. This applies to your first payment only (whether billed monthly or annually), not to renewal payments.
To request a refund within this window, contact us with your practice name and the email address used at checkout. Refunds are processed back to your original payment method, typically within 5–10 business days.
2. After the 14-day window
Once the 14-day window has passed, payments are non-refundable, including:
- Monthly subscription payments
- Annual subscription payments and renewals
- Partial months or years if you cancel partway through a billing period
If you cancel after the 14-day window, your listing will remain active at its current tier until the end of the period you’ve already paid for, and will then revert to the Free tier (or be removed, per our Terms & Conditions) — you will not be charged again, but the payment already made for the current period is not refunded.
3. How to cancel
You can cancel your subscription at any time by using our Contact Us page or via the account management link in your payment confirmation email. Cancelling stops future billing; it does not retroactively refund the current period (see Section 2).
4. Chargebacks
If you have a billing concern, please contact us directly first — we’re able to resolve most issues (including refunds within the 14-day window) faster than a card chargeback, and it helps us keep offering flexible terms to all practices. Raising a chargeback without contacting us first may result in your listing being suspended while the dispute is reviewed.
5. Payment processing
Payments are processed securely via Stripe. Refunds, where applicable under this policy, are issued through the same processor and original payment method.
6. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of a paid listing after changes take effect constitutes acceptance of the revised policy.
7. Contact
Questions about this policy or a specific payment? Get in touch.